Policies
Privacy Policy
Contact details:
Name: Compact Groundcare & Estate Machinery Ltd
Address: Parvey Lodge, Parvey Lane, Sutton, Macclesfield, SK11 0HX
E-mail: matthew@compactgroundcare.com
The type of personal information we collect and process: Name, Postal address, Billing address (if different), Email address, Telephone Number
How we get the personal information and why we have it
All of the personal information we process is provided to us directly by you for one of the following reasons:
· To fulfil your order and send delivery notifications
· To send you a quarterly newsletter if subscribed
We DO NOT share this information with any other organisations or individuals.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us through the contact form
(b) We have a contractual obligation (i.e. to fulfil an order)
How we store your personal information
Your information is securely stored digitally on our website. We do not keep any written hard copies or external database of our customers data.
We keep the necessary personal information outlined above for a maximum of 3 years. We will then dispose your information by deleting the digital records on our website.
Guarantee
We only sell rock solid products that are tried and tested on our lovely 3 acre home as no ones needs the hassle of inferior quality.
However we recognise that issues do crop up from time to time and Compact Works will always be there to put it right. After all reputation is everything!
We warrant all tractor attachments to be free from defects in materials and workmanship for a period of one year from the date of purchase.
The usual exceptions apply and are detailed below but common sense and pragmatism rule.
In no event shall the owner be entitled to recover for incidental, special or consequential damages such as, but not limited to; loss of crop, loss of profit or revenue, other commercial losses, inconvenience or cost of rental of replacement equipment.
Repair, Maintenance, and Service items not related to defects:
Loss or damage during shipment and/or delivery
Failure resulting from lack of or improper maintenance.
Damage caused by operator abuse, negligence, or improper operation.
Non-defective items replaced due to customer demand unless authorised by the Manufacturer.
No consumable items including but not limited to oil, grease, belts, wheels etc….
Any and all costs for repairs or replacement of parts not shown to be defective.
Damage due to accidents.
Replacement Parts will be warranted for twelve months from the repair date, providing the proof of purchase is attached to the warranty claim.
The terms of this warranty are subject to UK law.
Compact Works reserves the right to continually improve its equipment and change products or specifications at any time without notice or obligation.
OWNER’S OBLIGATION
It is the responsibility of the owner to read, understand and practice the maintenance, safety, and operational guidelines set out in the operator’s manual.
It is the responsibility of the owner, at the owner’s expense, to transport the equipment or alternately to reimburse any travel or transportation expense involved in fulfilling this warranty.
Returns
I want people to be happy with their purchase and will endeavour to understand what any issue may be and work with you to rectify.
However, I understand that tractors and their attachments can be a bit unpredictable at the best of time.
Therefore I do accept returns within 14 days of the receipt of your product.
The product must be returned unused. We do not accept returns of used products. Returns will not be accepted if you refuse delivery and send the item back.
Email matthew@compactgroundcare.com explaining the reason for returning the item along with proof of purchase.
Customers are responsible for paying all shipping and handling costs for returning an item. Where a credit card has been used for the purchase the associated fee will be deducted from the value of the funds returned. There may be an additional handling charge applied for processing a return but this will be in rare situations.